Refund Policy
Thank you for choosing Exploreosphere We value your business and are committed to providing transparent and fair policies regarding refunds. Please read this Refund Policy carefully to understand your rights and obligations when requesting a refund for your flight booking.
1. Overview
Our Refund Policy explains when refunds are available, how to submit a refund request, and what timeframe you can expect for processing. Note that refunds from your flight booking depend on the refund policies, fare rules, and terms of purchase at the airline.
2. Eligibility for Refund
2.1 Refundable vs. Non-Refundable Fares
- Refundable Fares: If you have purchased a refundable ticket, you may be eligible for a full or partial refund according to the fare rules set forth by the airline.
- Non-Refundable Fares: Many promotional or discounted fares are designated as non-refundable. In such cases, refunds are generally not permitted unless required by applicable law or in exceptional circumstances (e.g., flight cancellations by the airline).
2.2 Eligibility Criteria
- Cancellation by the Airline: If your flight is canceled or significantly rescheduled by the airline, you may be eligible for a refund, even if your fare is normally non-refundable.
- Significant Schedule Changes: If the airline makes substantial changes to the flight schedule that affect your travel plans, you may request a refund.
- Medical or Emergency Circumstances: In cases of documented medical emergencies or other extenuating circumstances, please contact our customer support team. We may be able to work with the airline to facilitate a refund or credit, subject to the airline’s policies.
- Errors or Duplication: If an error has occurred during the booking process (e.g., duplicate bookings) or if you have been charged in error, please contact us immediately to resolve the issue.
3. Refund Process
3.1 Initiating a Refund Request
3.2 Required Documentation
3.3 Processing Time
- Standard Processing: Once your refund request is submitted and approved, please allow up to 10–15 business days for processing.
- Bank/Credit Card Processing: The time taken for the refunded amount to appear on your account will depend on your bank or credit card issuer. This typically ranges from 5–7 business days.
4. Additional Terms
4.1 Fees and Charges
- Cancellation Fees: Some bookings may be subject to cancellation fees as determined by the airline. These fees will be deducted from the refund amount.
- Service Charges: Any service fees collected by Exploreosphere at the time of booking may be non-refundable, unless otherwise specified at the time of purchase.
4.2 Third-Party Bookings
- Airline Policies: Refunds for flight bookings are subject to the terms and conditions of the operating airline. Exploreosphere acts as an intermediary and will work diligently to secure a refund, but cannot override the airline’s policies.
4.3 Amendments to the Policy
Exploreosphere reserves the right to amend this Refund Policy at any time. Changes will be posted on this page, and the “Last updated” date will reflect the most recent revision.
